Thank you for shopping at Sellbay Explorings. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.
1. Returns
- You have 30 calendar days to return an item from the date you received it.
- To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it.
- The item must be in its original packaging with all brand tags intact.
- Items purchased on clearance or during a final sale are not eligible for return.
2. Exchanges
- We only replace items if they are defective, damaged, or if you received the wrong size/color.
- If you need to exchange an item for a different size or style, please contact us at sellbayexplorings@gmail.com or via WhatsApp at +44 7715 406261.
3. Refunds
- Once we receive your returned item, our team will inspect it and notify you of the status of your refund.
- If your return is approved, we will initiate a refund to your original method of payment (or via bank transfer/store credit, depending on your preference).
- You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
4. Shipping Costs
- You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund (unless the return is due to our mistake, such as a faulty or incorrect item).
5. Contact Us
If you have any questions on how to return your item to us, feel free to reach out:
- Email: sellbayexplorings@gmail.com
- WhatsApp / Support: +44 7715 406261