Find quick answers to the most common questions about shopping, sizing, shipping, and custom orders at Sellbay Explorings.
1. Orders & Sizing
Q. How do I know which size will fit me perfectly?
We provide a detailed Size Guide on every product page to help you choose the right fit. If you are between sizes or need custom length adjustments, feel free to contact our support team on WhatsApp before placing an order.
Q. Can I modify or cancel my order after placing it?
Since we process orders quickly to ensure fast delivery, modifications or cancellations can only be made within 12 hours of placing your order. Please email us at sellbayexplorings@gmail.com or text us on WhatsApp immediately for any changes.
Q. Do you offer custom or bespoke dress detailing?
Yes! We offer customized fitting and exclusive bespoke details on selected collections. If you have specific design requests, please mention them in the order notes or reach out to our team directly.
2. Shipping & Delivery
Q. Which countries do you ship to?
We offer worldwide shipping! We regularly deliver our premium fashion collections to customers in the United States, United Kingdom, Europe, and internationally.
Q. How long will it take for my order to arrive?
- Standard Shipping: Typically takes 5 to 7 business days to arrive after processing.
- Bespoke/Custom Orders: Please allow an additional 3 to 5 business days for our master tailors to craft your piece beautifully before it is dispatched.
Q. Will I get a tracking number for my parcel?
Yes, absolutely. As soon as your order is shipped, an automated tracking number and a link will be sent directly to your registered email address.
3. Returns & Exchanges
Q. What is your return policy?
We offer a 30-day return policy for all unworn, unwashed, and unaltered items with original brand tags attached. For detailed conditions, please visit our full Returns & Exchange Policy page.
Q. How do I exchange an item for a different size?
Exchanging is easy! Simply drop us an email or message us on WhatsApp with your Order Number and the new size you need. Our team will guide you through the return shipping steps.
4. Care & Visuals Disclaimer
Q. Why does the color of the dress look slightly different in person?
We take all product photographs under professional studio lighting. Due to variations in photographic lighting, professional editing, or your smartphone/monitor screen resolutions, product colors may slightly vary in reality.
Q. Are all website images exact product photos?
Some creative banners, lifestyle fashion illustrations, and promotional concepts on our store may be digitally enhanced or AI-generated for artistic presentation purposes to showcase our design ideology.
Still Have Questions?
Our customer care team is always happy to assist you!
- Email: info@sellbayexplorings.com
- Gmail : sellbayexplorings@gmail.com
- Website: sellbayexplorings.com